Shipping & Returns
Shipping information
It is important that you know that during the transit of your purchase there may be delays in the orders that are sent, so we ask for your understanding.
NATIONAL SHIPPING- ESTAFETA EXPRESS
ESTAFETA Express service, estimated time of arrival 2-5 business days.
Please allow 24-48 hours to process orders and receive the order shipping confirmation / tracking number. We are not responsible for incorrect information provided to us when shipping information is requested at the point of departure. If the shipping address provided is not correct, we are not required to refund. You as a customer are responsible for ensuring that all shipping information is accurate before finalizing your order. All unclaimed / undeliverable parcels that are returned to us will be shipped back at the customer's expense. Mar de amore is not responsible if your package is stolen or lost. Each order is delivered with a tracking number.
Exchange and return policy
WE ACCEPT CHANGES, BELOW ARE THE ESSENTIAL REQUIREMENTS THAT YOU NEED TO MEET FOR THE CHANGE TO APPLY.
To make a change effective, the product must not show signs of having been used previously, such as signs of dirt, without labels or without the sanitary protector in case of purchasing a bottom. Mar de Amore reserves the right to refuse to make the change in case it is proven that the product was used or altered in any way.
RETURNS
We do not make returns, only exchanges.
SHIPPING COSTS FOR RETURNS
Both the shipping costs and the choice of the company that will collect the package are covered solely and exclusively by the customer. Therefore, we recommend that you choose a secure and traceable method to send your package.
MAR DE AMORE is not responsible for lost packages, so MAR DE AMORE is not obliged to make the exchange or return in the event of such a situation.
MANUFACTURING DEFECTS
In the case of manufacturing defects, before making the return, send us an email to info.mardeamore@gmail.com with a description and photograph of the evidence of the damage.
You have 5 days from receiving your order to validate your exchange or return process, any package received that exceeds the established days will be returned to the customer.
The product must be returned with the same packaging and packaging with which it was received.
Changes can only be made for the same product, this includes a different size and color, or a different product of the same price to the original order. Choosing a lower priced product will generate an electronic coupon valid for 6 months from the day it was generated.
DISCOUNTED PRODUCTS
The policy of exchanges and returns does not apply to discounted products, discounted products may not apply for exchanges or refunds with electronic coupons.
CHANGE PROCESS
Send an email to info.mardeamore@gmail.com with the reason for the change or return.
With the confirmation of MAR DE AMORE, send us your package to the following address:
Calle 30 x 13 subdivision el prado chuburna # 263 ZIP: 97203 MÉRIDA YUCATÁN MEXICO.
Send an email to info.mardeamore@gmail.com with the name of the company that collected the parcel, as well as the guide number of your parcel in transit.
Waiting time will be 48 and 72 hours to process your case and be able to make the change. You will receive an email confirming the change with the estimated date of delivery of the product if it meets the conditions.